Service center

Authorized service center

With a professional team trained by top vendors, we guarantee quality and efficiency in diagnostics, maintenance, repair, upgrades, data backup, and recovery for hardware and software issues. 

Contact us for detailed information about our wide range of services and track your request status online.

Authorized service center
Check your ticket

Track Your Service Request

Please ensure that the service request number is entered accurately. The status provided is based on the latest updates in our system and is subject to change. For any discrepancies or further assistance, please contact our support team directly.

Who we are

Founded in 1995, Bestcomp Group extended its expertise as an authorized service center in 2002.

Over the past couple of decades, we have acquired authorization from leading global vendors. Today, we continue to lead Azerbaijan in offering top-notch IT services. Our professional team, trained by qualified instructors from top vendors and backed by years of experience, guarantees the quality and efficiency of our services.

We are authorized by

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List of partners
6000+
Satisfied customers
12
Partners
100+
Corporate clients
22
Years in the market
Our services

Comprehensive IT Services: Diagnostics, Maintenance, Repair, Upgrades, and Data Recovery

Discover our range of service center services including diagnostics, maintenance, repair, hardware and software upgrades, and data backup and recovery. Our expert team ensures top-quality service to keep your devices running smoothly, addressing all hardware, software, and security issues effectively.

Please refer to the Managed Services & 24/7 Support page for professional IT services.

Diagnostics

Efficient IT equipment diagnostics streamline troubleshooting processes, swiftly identifying and resolving technical issues to ensure optimal performance and minimal downtime.

Diagnostics

Maintenance

As part of IT equipment maintenance service, we perform regular inspections, updates, and repairs to keep devices running smoothly, reduce disruptions, and extend their lifespan.

Maintenance

Repair

Fixing issues with equipment to restore it to full functionality includes addressing hardware problems, software bugs, and other technical issues. Our expert technicians use original parts and advanced techniques to ensure high-quality repairs.


Repair

Upgrade

Our IT equipment upgrade service enhances device capabilities through expert installation of new components or software, optimizing performance and extending usability without the need for full replacement of aging devices.


Upgrade

Backup & Recovery

We offer a data recovery service that retrieves lost or inaccessible data from storage devices such as hard drives and SSDs, utilizing specialized techniques to quickly and securely restore valuable information.


Backup & Recovery

Authorized service center

Service process

Steps based on warranty status

1
Appeal to Service
Appeal to Service

Equipment is checked for physical damage and active warranty status.

2
Diagnostics
Diagnostics

Once the problem is identified, the customer is informed about defects and the timeline of overall process.

3
Spare-part ordering
Spare-part ordering

Upon confirmation of the terms, defective parts are ordered.



4
Repair
Repair

Defective parts are replaced and functionality is tested.


5
Ready device
Ready device

The tested device is ready for pickup or delivery.

1
Appeal to Service
Appeal to Service

Equipment is checked for physical damage and active warranty status. Customers are informed of the service cost.

2
Diagnostics
Diagnostics

Once the problem is identified, the customer is informed about the defects, repair costs and the timeline of the overall processes.


3
Spare-part ordering
Spare-part ordering

Upon confirmation of the terms, defective parts are ordered.

4
Repair
Repair

Defective parts are replaced and functionality is tested.

5
Ready device
Ready device

The tested device is ready for pickup or delivery.

Authorized service center

Warranty packs

Advantages of Choosing Our Extended Warranty Services

The standard warranty varies depending on the vendor and equipment type, typically ranges from 1 to 3 years. This warranty period begins from the date of purchase or activation of the equipment.

The extended warranty extends the manufacturer’s warranty for at least 5 years through warranty packs or contractual services, in accordance with the vendor’s internal warranty policy.

Benefits:

This service allows customers to reduce costs, save time and effort, and avoid unexpected maintenance and repair expenses. Depending on the purchased warranty pack, the repair process for equipment may start within 4 hours, on the next working day, or be completed within 6 hours.


Check the offers from our trusted partners

HPE Packaged Support Services

It enables customers to select the appropriate service level, length of coverage, and response time when purchasing a new server, ensuring full entitlement for the chosen term. The service is available only during the validity period of technical support (both the manufacturer warranty and the support package) for purchased HPE equipment and is valid for either 1 or 2 years. Each Post-Warranty package with a 1-year validity can be extended for additional years. We also offer a service package for enterprise equipment and HPE software installation by qualified engineers, scheduled at a time that is convenient for the customer.

HPE Packaged Support Services

HP Personal System Services

These services are primarily offered to corporate customers. They enable customers to reduce costs, save time and effort, alleviate concerns about equipment, and optimize IT resource utilization. Our experts assist customers in selecting the appropriate technical service and service package to address their specific needs. We offer various service packages tailored to different types of equipment. Customers simply need to choose the option that best suits their IT infrastructure.

HP Personal System Services

Lenovo Services & Warranty

Lenovo’s flexible warranty solutions keep customers’ PCs, tablets, and other devices running smoothly with valuable support options. This offering provides a full range of award-winning, flexible services and greater peace of mind by increasing system uptime, safeguarding your data, minimizing unplanned operating & maintenance expenses.

Lenovo Services & Warranty

Authorized service center

FAQ

Frequently Asked Questions

The customer is responsible for ensuring that all data is backed up before any work takes place. We are not responsible for any data loss. If you are unable to make a backup of your files, we can do it for you. Please inform us if such a need arises. An additional charge will apply for this service.

If the customer is unable to pick-up their equipment from the service center within 5 working days after receiving notification, a penalty of 5 (five) AZN will be charged for each additional day the device remains in our storage.

If the storage period reaches90 (ninety) days and the customer has not picked up his equipment from the service center, the service center will send a final notification to the email address provided by the customer. If there is no response within 3 working days, the service center is not responsible for storing the equipment beyond this period.

Once the defective part is replaced, it is returned to the manufacturer under the terms of their warranty. However, this rule does not apply to hard drives (HDDs) covered by the Care Pack/Defective Media Retention warranty package. If your device is covered by this warranty, the defective part will be provided to you along with the replacement HDD.

All defective parts replaced on the device with an expired warranty become your property as you are being charged for new ones. In exceptional cases, the manufacturer provides two different pricing options for the repair, depending on whether the spare part is included or returned. The customer can select the option that best suits their needs.

We notify the customers about the repair status via call, email, or SMS. Additionally, customers can check for updates using “Check your ticket” service available on our website.

Authorized service center