Satışa dəstək mühəndisi (Presales/server-storage)

1. Key Goal

• Technical assist (solution development, solution presales) in area of Computing, Server, Storage, Virtualization and Backups of company sales activities

2. Responsibilities

• Be able to understand and explain the structure and components of modern server and storage infrastructures, as well as their functional purposes;

• Analyze and understand the customer's problems;

• Understand the business results of the proposed solution and be able to explain it to the customer;

• Be able to prepare a presentation and present it to the customer;

• Be able to visualize the proposed solution and draw HLD (High level design);

• Ability to analyze critical systems and make suggestions for system improvement;

• Experienced in preparing solution documents and presentations;

• Be able to work in Microsoft Power Point and Visio programs;

• Achieving goals and targets

• Researching information about industry segments of the market and developing a strategy for promoting and selling services/solutions implemented by the division in this market segment together with the direct manager;

• Identification of customer needs for the Company's services/solutions by negotiating with them by phone, e-mail, as well as during personal meetings;

• Identification of the opportunities for the Company's services/solutions by negotiating with customers by phone, e-mail, as well as during personal meetings;

• Implementation of presentations of products and solutions of the Company for customers

• Assist in the implementation of presentations and trainings on products and solutions of vendors for sales managers with the involvement of team members and colleagues.;

• Preparation a specification, in accordance with the identified needs for the Company's services/solutions

• Preparation of solution design document as well as other technical documentation;

• Сonducting technical and presentation webinars for customers;

• Assistance to Account Sales Managers in working with clients in current work issues

• Building and promote strong, long-lasting customer relationships by partnering with them and understanding their needs;

• Building and promote strong, long-lasting relations with business partners and vendors;

• Obtaining optimal commercial conditions from business partners and vendors

• Always adhere to the quality standards of customer service, based on the motto " customer satisfaction above all else " ;

• Maintaining registrations and follow-up transactions (where necessary)

• Maintaining registrations and follow-up vendor deal registrations (where necessary)

• Assist in development of marketing activities together with the marketing manager of the company ;

• Preparation of stock orders based on an analysis of customer needs and specific vendor requirements. Promotion of stock sales when developing specifications.

• Stock and market analysis;

• Regular trainings on products and solutions and achievement of sales/presales/technical certificates;

• Represent the company at a high level;

• Prevent situations and actions that could damage the company's image and business reputation;

• Be considerate of co-workers;

• Preparation of reports on the work done;

• Execution of instructions and tasks of management

3. Competencies (Soft Skills)

• Team work, collaboration, and communication skills;

• Time management and organizational skills;

• Strong work ethic;

• Advanced analytical and problem-solving skills;

• Requirements Analysis / Documentation;

• Sociability, Multitasking, Flexibility and persistence;

• Negotiation skills;

• Able to be convincing;

• Knows how to qualitatively master new knowledge;

• Initiative;

• Positive Attitude;

• Responsibility;

• Attentiveness;

4. Personnel specifications

Diploma:

• Higher education

Experience:

• +3 years

Specific areas of expertise:

• IT Pre-sales

• Server, Storage, Virtualization, Backups, Network

Computer skills:

• Excel, Word, Outlook, Visio , PowerPoint , IRIX and specific IT vendors configurators and tools

Languages:

Azeri, Russian, and English good in written and oral