Requirements
Minimum 1 year of work experience in help desk and technical support
Knowledge of Windows 10/11 operating system configuration, troubleshooting, and user management
Work experience with Microsoft Office 365 applications (Outlook, Word, Excel, Teams, OneDrive, etc.)
Ability to work with Active Directory and Group Policy (creating user accounts, password resets, etc.)
Basic knowledge of networking: IP addressing, DNS, DHCP, ping, tracert, VPN, etc.
Experience in technical support of computers, printers, scanners, and other office equipment
Ability to work with antivirus software and familiarity with basic security measures
Experience working with helpdesk and ticketing systems
Ability to analyze and solve problems independently
Ability to work with technical documentation and prepare reports based on procedures
Ability to work effectively in a team and communicate politely with users
Intermediate level of technical English (understanding terms, reading, and writing skills)
Stress resistance, high sense of responsibility, and initiative
Possession of any of the following certifications is considered an advantage:
CompTIA A+
Microsoft Certified: Modern Desktop Administrator Associate
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