Helpdesk Engineer

Requirements

Minimum 1 year of work experience in help desk and technical support

Knowledge of Windows 10/11 operating system configuration, troubleshooting, and user management

Work experience with Microsoft Office 365 applications (Outlook, Word, Excel, Teams, OneDrive, etc.)

Ability to work with Active Directory and Group Policy (creating user accounts, password resets, etc.)

Basic knowledge of networking: IP addressing, DNS, DHCP, ping, tracert, VPN, etc.

Experience in technical support of computers, printers, scanners, and other office equipment

Ability to work with antivirus software and familiarity with basic security measures

Experience working with helpdesk and ticketing systems

Ability to analyze and solve problems independently

Ability to work with technical documentation and prepare reports based on procedures

Ability to work effectively in a team and communicate politely with users

Intermediate level of technical English (understanding terms, reading, and writing skills)

Stress resistance, high sense of responsibility, and initiative

Possession of any of the following certifications is considered an advantage:

CompTIA A+

Microsoft Certified: Modern Desktop Administrator Associate